DONAPEZZI · From Nature. Back to Nature.
Returns & Refunds
Clear policies. Simple process. Customer-first support.
A clear and transparent process
DONAPEZZI is committed to keeping returns and refunds clear, transparent, and easy to understand. The information below reflects the applicable DONAPEZZI policy and the return and refund settings currently available in Odoo.
Return Policy
Returns are subject to the applicable DONAPEZZI return policy. If a return period, eligibility rule, or product-specific condition is configured for your order, it will be applied as part of the review process.
When Can an Order Be Returned?
Eligibility is determined according to the applicable DONAPEZZI return policy and the order details reviewed by our team. If your order qualifies for return, we will guide you through the next steps based on the case at hand.
Non-Returnable Items
Where applicable, certain items or circumstances may not be eligible for return under DONAPEZZI policy. If no specific exclusions apply to your order, our team will confirm this during the review.
How to Request a Return
A simple review process designed to match the applicable DONAPEZZI policy.
1. Contact Us
Reach out to our team to start the return request.
2. Share Your Order Details
Provide the information needed to identify and review your order.
3. Return Review
We assess the request according to the applicable DONAPEZZI policy.
4. Resolution
We’ll confirm the outcome and the next step based on your case.
Refunds
Approved refunds are processed according to the applicable DONAPEZZI refund policy and the payment and refund configuration available in Odoo. If a refund method applies to your order, it will be confirmed during the review.
Order Cancellation
Order cancellations are handled according to the applicable DONAPEZZI and Odoo configuration. If cancellation is available for your order, our team will guide you through the process.
Received a Damaged or Incorrect Order?
Please contact DONAPEZZI promptly with your order details so the issue can be reviewed and resolved according to the applicable policy.
Bulk / Business Orders
Bulk or business orders may be subject to separately agreed commercial terms where applicable.
Need Help With a Return or Refund?
Our team is here to review your request and help you move forward according to the applicable policy.